ABOUT US

The initial concept of Qenes began in 2017 in Kazakhstan, with the meeting in Astana of Sophie Bréant, a French expatriate in Kazakhstan, and Assel Amanova, a Kazakhstani formerly expatriated in France. Two different backgrounds (Sophie comes from communications, Assel from finance), which crossed to give birth to Qenes, with a common goal : to discover the many unknown riches of a new destination, Kazakhstan, and to discover other riches of a popular destination, France. Thus, was born Qenes, which means "advice" in Kazakh.


After a quiet period due to the Pandemic, Qenes makes a new start thanks to two new consultants freshly added to the team: Terence and Dariya, who fit right in the footsteps of the original co-founders as they both met in Astana a few years ago and now live in Paris.

POPULAR QUESTIONS

Got a question? We’re here to help.


  • What is your price list?

    Our price list is transparent. We work like a Consulting Agency.


    We do not charge a percentage of what you spend like a traditional travel agency. We will never try to sell you more than you need. On the contrary! If we can get you a discount, we will happily do the necessary arrangements for you. This is the assurance of maintaining our independence from all partners to find you the best price!


    Price for organizing your customized trip:


    For 1-2 adults travelling

    Week-end <3 days = 300€

    1 week 4-7 days = 800€

    >8 days = 1300 €


    For 3 to 6 adults travelling

    Week-end <3 days = 500€

    1 week 4-7 days = 1300€

    >8 days = 1900 €


    For >7 adults travelling

    Week-end <3 days = 800€

    1 week 4-7 days = 1900€

    >8 days = 2600 €


    Once the itinerary is confirmed, you have all relevant information, phone numbers, contact details and itinerary to be independent during your trip.


    If you wish a conciergerie assistance during your trip in case of modifications, added activities and other requests, we charge an extra 25% of the price of your trip to assist you in anyways you want during the whole duration of your trip.


    If you only need conciergerie services, we charge according to time spent, not results, at 60€/hour.

  • What is your range of services?

    We can book almost everything for you, from private airport transfers in Tesla, to the best restaurant that meets your food preferences, hotel accomodations according to your budget, any type of bar reservation whether it is rooftop, Parisian traditional or hype, all types of entertainment, shows and exhibitions, even with a Russian speaking guide for instance. 


    We can also organize personal shopping experiences at the best Parisian shopping malls, prepare jewelry purchases, photo shoots, babysitting, massages, hairdresser appointments, yoga and Pilates classes, etc. 


    We can organize romantic gateaways, birthday parties and more. Just ask! 


    Once the programme is finalized, you will receive a details itinerary with the agenda and all contact details (name and phone of driver, reservation number of restaurant booking, address and type of room of your accomodation, etc).


    We can also work as a private concierge service and search or book anything for you. Price per hour.

  • What can't you do?

    The only thing we cannot do for you is book your plane tickets. The French regulation is very specific in this area, and as we are NOT a travel agency, booking plane tickets is NOT a service we can offer you.


    But we can look for the best options and make the best suitable suggestions for you.

  • How do I pay?

    Once we agree on a programme, we will start making the bookings with the different partners (Drivers, restaurants, hotels, etc) on your behalf. We will keep our email address as main contact in order to be able to modify your reservations if needed, but all payment requests will be directly sent to you. So every cost is transparent, as you pay all the services that we book for you. 


    If you ever needed us to pay for you in advance, then we would charge a 3% commission to cover our Stripe Bank Fees. 


    When all bookings are made, we send you an invoice with our Agency fees (please see section "What is your price list?")

  • What happens if my trip is cancelled?

    Because you pay directly each hotel and activities that you will do, you will be reimbursed according to the conditions from the third parties. We strongly recommend that you book tickets, restaurants and hotel that have a minimum days of cancellation. We can of course help you with that. But as we are NOT a travel agency, we do not subscribe to any travel insurances that would pay you back in case of cancellation.

  • Я говорю только по-русски, как мне с вами работать?

    это не проблема, у нас есть консультант, говорящий по-русски